The Value of Customer Service
Providing excelling customer service is a cornerstone of our business. We pride ourselves on going above and beyond; in fact, our mission statement is “to provide verified peace of mind to our clients and through unparalleled service and superior technology that exceeds all expectations.” Living up to that mission statement is not always easy. Taking the high road to do what is right is often expensive and time consuming, but we are committed to giving our customers the best experience they could ever imagine with a local security company. One way that we make sure our level of service is higher than the rest of the industry is by doing everything in-house. We run our own monitoring center, employ our own technicians and have a dedicated customer service team so that we know what training and information everyone is getting. Most companies contract out everything they can – monitoring, service, installation and even billing. In those cases, you can call to ask about something that happened during your installation or to ask a question about your invoice and the person who answers will have no idea what to tell you (that is, if you can get past the automated “press 1 for sales” phone system). We believe that customer service can also lead to lower costs along the way. Our Peace of Mind Guarantee program ensures that we won’t charge you for normal maintenance or labor and we will even pay your false alarm fines. We will also pay you up to $5,000 if our system doesn’t live up to what we promised. If you feel like you’re not getting the same level of customer service from your current local security provider, please don’t hesitate to reach out to us.