We’ve previously reviewed how you can put a stop to package thieves, but what if those tips didn’t work for you and your package was in fact stolen? It could be one of two things. One, the company who shipped your package did not actually deliver it like they said. Or, someone did steal it from your front door. Neither of these are comforting scenarios, but there are a few ways to handle the aftermath depending on the situation.

1. Check your video surveillance. If you have an outdoor security camera, you could potentially identify the thief by reviewing footage. With this information, you can report it to the local police department. With any luck the person can be identified and tracked down.

2. Reach out the company. Contact the company who sent you the package and explain that your package was definitely not delivered. They may have additional information. If they do not know what happened to it and you have proof it was stolen, should request a refund, have the itemed shipped again or come to some sort of resolution.

3. Contact the carrier. UPS? FedEx? USPS? Each of them and the many other carriers have different protocols for handling missing packages. With all of them though, it starts with filing a claim for the missing delivery. Your best bet is to try speaking with someone on the phone as opposed to live chat or email. If you do communicate with someone electronically, be sure to make copies of the conversation for future reference.

4. Do a double check. Sometimes the carriers will label a package as “delivered” in their system even when it hasn’t been. Before you create a claim, contact the carrier and determine if this is the case. If it is, you should receive your package by the next day. Additionally, try contacting your neighbors. There is always a chance the packaged was accidentally delivered to them due to carrier oversight.

5. Contact us. If you do not have outside surveillance and are interested in learning more, contact us today to learn more and to schedule a free security assessment!